Frequently Asked Questions

We provide fast, reliable and trustworthy translation service.

 

1. How are document translation fees calculated?

We adopt the following flat tariff for various types of documents, including letters, legal documents, technical manuals, medical journal, academic text, etc.:

Rp 30,000 (English) or Rp 60,000 (French) / translated page in our standard translation format: A4 size, Courier New 12 pt font, double space with 1” margin. If the translation project is a localization file or a power point, excel or other file formats which makes it difficult to quantify the pages, the tariff will be Rp 200,-/translated word for English and Rp 300,-/translated word for French.

 

2. Is there any minimum tariff to translate only a few words / sentences?

We adopt a minimum tariff equal to 1 page of translated document.

 

3. Which types of file format are workable?

We are currently able to translate the following file formats:

Adobe Framemaker: .fm, .mif
Adobe InDesign: .inx, .idml, .ixml
Character delimited Text files: .txt, .csv
HTML: .htm, .html
Microsoft Excel: .xls, .xlt, .xlsm, .xlsx, .xltx
Microsoft PowerPoint: .pot, .pps, .ppt, .potm, .potx, .ppsm, .ppsx, .pptm, .pptx
Microsoft Word: .doc, .dot, .docx, .dotx, .docm, .dotm
OpenOffice: .odp, .ods, .odt, .sxw, .sxc, .sxi
PDF: .pdf
RTF: .rtf
WorldServer: .xlf
XHTML: .xhtml
XLIFF: .xliff
XML: .xml
Microsoft . NET: .resx
OASIS DITA: .dita
Images: .jpeg, .jpg, .png

 

4. If I’m dissatisfied with the result of translation, can I ask for a refund?

Our policy restricts us from refunding the total amount paid for a completed translation which is already sent to the client. However, we do provide a maximum of 3 revision opportunities to our clients within a span of two weeks since the first completed translation work is handed over to the client.

 

5. Which payment methods are acceptable?

TransExpress currently accept wire transfer and PayPal. Please note that PayPal transfer fee is paid by the client.

 

6. Does Trans eXpress provide sworn translation?

TransExpress provides sworn translation services, but not for express / special speed rate.

Please note that not all documents must be translated by a sworn translation. Generally, only documents which must be legalized by government agencies or education institutions require sworn translator’s seal.

 

7. Can I ask for a translation sample?

We can provide 1 page of free translation sample with a minimum tariff of Rp 30,000 for English and Rp 60,000 for French.

 

8. Can I deliver / receive translation in hard copy?

Since Trans Express is a rapid-delivery service, all files received / sent will have to be in soft copy (software file format) to reduce delivery time and facilitate future revisions.

 

9. What is the difference between Express and Special Speed Service?

Express translation’s maximum work rate is 40 translated pages / day, whereas Special Speed Service is 60 translated pages / day.